- Europe Lithuania
- sales@rebornsbabyboutique.com
Last Updated: August 14, 2026
At Reborns Baby Boutique, customer satisfaction is important. Every effort is made to ensure that product descriptions, photographs, sizing information, and available details are presented as accurately as possible before an order is completed.
Because reborn baby dolls may include delicate finishes, customized details, handmade elements, clothing, accessories, and collectible features, returns must be handled carefully.
This Return and Refund Policy explains the conditions that apply when a customer wishes to return an item, report a damaged product, request an exchange, or seek a refund.
Eligible products may be returned within 14 days of delivery, unless a different return period is stated on the individual product page or required by applicable consumer law.
To qualify for a return, the product should generally:
Be returned in its original condition
Be unused and undamaged
Include the original clothing and accessories
Include certificates, packaging, and other items supplied with the order
Show no signs of alteration, excessive handling, staining, damage, or misuse
Be returned with proof of purchase or order information
A return may be refused or reduced in value where an item has been damaged, altered, excessively handled, or returned incomplete.
Before a product is sent back, customers should contact Reborns Baby Boutique to request return instructions.
The following information should be provided:
Full name
Order number
Product name
Reason for the return
Photographs where damage, defects, or an incorrect item are being reported
Customers should wait for return instructions before shipping an item back.
Products returned without prior authorization may experience processing delays.
Orders should be inspected as soon as possible after delivery.
If a product arrives damaged, defective, or significantly different from what was ordered, customer support should be contacted promptly.
Where possible, clear photographs of the following should be provided:
The product
The damaged or defective area
The shipping packaging
The shipping label
Any damaged accessories
Once the issue has been reviewed, an appropriate solution may be offered. Depending on the circumstances, this may include a replacement, exchange, repair solution, partial refund, or full refund.
Damage caused after delivery through improper handling, accidental damage, unsuitable cleaning methods, exposure to excessive heat, or other customer-caused damage may not qualify as a product defect.
If an incorrect product is delivered, Reborns Baby Boutique should be contacted before the item is used or altered.
Where the error is confirmed, return instructions will be provided.
The correct item may then be shipped, or another appropriate resolution may be arranged depending on availability.
Where permitted, an eligible item may be returned because the customer has changed their mind.
However, the product must generally remain in resalable condition.
For reborn baby dolls, signs of excessive handling, cosmetic damage, removed accessories, stained clothing, altered hair, damaged paintwork, or missing packaging may affect return eligibility.
Customers are encouraged to review all photographs, specifications, dimensions, materials, and product descriptions before placing an order.
Certain products may not be eligible for return except where they arrive damaged, defective, incorrect, or where applicable law provides otherwise.
Non-returnable items may include:
Personalized products
Custom-made reborn dolls
Made-to-order products
Products altered at the customer’s request
Gift cards
Final-sale or clearance items where clearly identified
Items returned in a used or damaged condition
Products missing essential components or accessories
Any product-specific return restrictions should be displayed before purchase whenever possible.
Custom or personalized dolls may be created according to individual customer preferences.
Because these products may be produced specifically for one customer, they may not qualify for standard change-of-mind returns.
However, customers should contact us if a custom product arrives damaged, defective, or materially different from the confirmed order specifications.
Each case will be reviewed individually.
Return shipping responsibility may depend on the reason for the return.
If a return is caused by:
An incorrect product being sent
A confirmed manufacturing defect
Damage occurring before or during delivery
reasonable return shipping costs may be covered or reimbursed where appropriate.
For change-of-mind returns, the customer may be responsible for return shipping costs unless applicable consumer law requires otherwise.
Original shipping charges may also be non-refundable where permitted by law.
Returned products should be packaged securely.
Whenever possible, the original shipping box, protective materials, doll packaging, accessories, and inserts should be used.
The customer may be responsible for damage caused by inadequate return packaging.
A tracked shipping method is recommended because Reborns Baby Boutique cannot normally be responsible for return parcels that are lost before being received.
Once a returned product has been received, it will be inspected.
After inspection, the customer will be informed whether the return has been approved.
If approved, the refund will generally be issued to the original payment method whenever possible.
Processing times may vary depending on the payment provider or financial institution.
After a refund has been issued by Reborns Baby Boutique, additional time may be required before the funds appear in the customer’s account.
In certain situations, only a partial refund may be provided.
This may apply when:
The product has been handled beyond what is reasonably necessary for inspection
Accessories are missing
Packaging is significantly damaged
Clothing or included items are missing
The product has lost value because of customer handling
The returned item is not in its original condition
Any deduction should reflect the condition of the returned product and applicable consumer law.
Where exchanges are available, customers may request an exchange for another eligible product.
Exchange availability cannot always be guaranteed because certain reborn baby dolls may have limited stock.
If the requested replacement is unavailable, another product or refund may be offered where appropriate.
Price differences between products may need to be paid or refunded before an exchange is completed.
Customers should contact Reborns Baby Boutique as soon as possible if an order needs to be cancelled.
If the order has not yet been processed or shipped, cancellation may be possible.
Once an order has entered fulfillment or has already been dispatched, cancellation may no longer be available. In that situation, the standard return process may need to be followed after delivery.
Custom or personalized orders may have different cancellation restrictions once production has started.
If a delivery is refused, left unclaimed, or returned because an incorrect delivery address was provided, additional shipping charges may apply.
Where a refund is approved after such a return, reasonable shipping or handling costs may be deducted where legally permitted.
Customers are responsible for providing complete and accurate delivery information during checkout.
If tracking information indicates that a parcel has been lost during shipping, customers should contact us so that the shipment can be investigated.
The appropriate carrier may also need to be contacted.
Where a shipment is officially confirmed as lost, a replacement or refund may be considered according to the circumstances and applicable shipping protections.
If tracking shows that a package was delivered but the customer cannot locate it, the delivery address should first be checked carefully.
Customers may also wish to check with:
Household members
Neighbors
Building reception
Mailrooms
Local postal offices
The delivery carrier
If the parcel still cannot be found, Reborns Baby Boutique should be contacted as soon as possible so that available options can be reviewed.
Reborn dolls may feature individually painted details, hair application, skin tones, markings, shading, facial characteristics, or other handmade-style features.
Small variations may therefore occur.
Minor variations that are consistent with the product description and handmade nature of the item may not necessarily be considered defects.
Customers should review listing photographs and descriptions carefully before ordering.
Colors may appear slightly different depending on lighting, photography conditions, screen brightness, device settings, and monitor calibration.
Reasonable differences between on-screen colors and the physical product may occur.
Where an item’s appearance is materially different from the product supplied, customers may contact customer support for review.
For hygiene and product protection reasons, customers should avoid applying cosmetics, oils, powders, perfumes, lotions, adhesives, dyes, or other substances to a doll that may be returned.
Hair should not be cut, dyed, glued, or permanently styled before a return is requested.
Permanent modifications may make a product ineligible for return.
If an eligible product was purchased as a gift, the original order information may still be required before a return, exchange, or refund can be processed.
Refunds will generally be returned to the original payment method unless another arrangement is specifically permitted.
Nothing in this Return and Refund Policy is intended to remove or limit rights that customers may have under mandatory consumer protection laws.
Depending on the customer’s country or region, additional cancellation, return, refund, repair, or replacement rights may apply.
Where mandatory consumer law provides stronger rights than this policy, those legal rights will apply.
Reborns Baby Boutique reserves the right, where legally permitted, to review unusual or excessive return activity.
Return requests involving suspected fraud, deliberate damage, false claims, product switching, or repeated misuse of the return process may be investigated.
Legitimate customer rights will continue to be respected.
For return, refund, exchange, cancellation, damaged-item, or incorrect-order requests, please contact:
Reborns Baby Boutique
Website: rebornsbabyboutique.com
Email: [Insert Customer Support Email]
Return Address: [Insert Return Address or provide after return approval]
When contacting customer support, please include the order number and a short description of the issue so that the request can be reviewed efficiently.
At Reborns Baby Boutique, customers should be able to shop with clear expectations. Therefore, product information should be reviewed carefully before checkout, while reasonable support should be provided if an eligible return, refund, exchange, or order issue arises.
By placing an order through rebornsbabyboutique.com, customers acknowledge this Return and Refund Policy, subject to any mandatory consumer rights that apply in their location.
