- Europe Lithuania
- sales@rebornsbabyboutique.com
Last Updated: August 14, 2026
At Reborns Baby Boutique, every effort is made to provide a clear, reliable, and convenient delivery experience. Whether a reborn baby doll is being purchased for a collection, as a thoughtful gift, or for personal enjoyment, careful packaging and responsible shipping are important parts of the ordering process.
This Shipping and Delivery Policy explains how orders placed through rebornsbabyboutique.com may be processed, dispatched, tracked, and delivered.
After an order has been successfully placed and payment has been confirmed, it will be prepared for shipment.
Orders may be subject to payment verification, address verification, stock confirmation, and fraud-prevention checks before dispatch.
Processing times may vary depending on the type of product ordered.
Products that are currently in stock may generally be prepared for shipment within the processing period displayed on the website or communicated during checkout.
Custom-made, personalized, or made-to-order reborn dolls may require additional preparation or production time.
Because these products may be individually prepared according to customer preferences, estimated completion and shipping times may be different from those for ready-to-ship products.
Any estimated production period should be reviewed before a custom order is placed.
Reborns Baby Boutique may offer domestic and international shipping depending on the destination and available delivery services.
Shipping availability may vary according to:
Customer location
Product type
Package size
Courier availability
Customs restrictions
Import requirements
Local delivery limitations
If an order cannot be shipped to the address provided, the customer will be contacted where possible.
Shipping charges may be calculated according to the destination, order weight, package dimensions, shipping service, and products purchased.
Where applicable, shipping costs will be displayed during checkout before an order is completed.
Certain promotions may occasionally include discounted or free shipping. Any conditions attached to such promotions will be displayed with the relevant offer.
Delivery times depend on the shipping destination and service selected.
Estimated delivery periods are provided as guidance and should not automatically be considered guaranteed delivery dates unless a guaranteed service has specifically been offered.
Delivery may be affected by:
Courier processing
Weather conditions
Public holidays
Customs inspections
Transportation delays
High seasonal demand
Incorrect address information
Local delivery conditions
Events outside reasonable control
Customers are encouraged to place time-sensitive or gift orders sufficiently in advance.
Once an order has been successfully submitted, an order confirmation may be sent to the email address provided during checkout.
Customers should review their confirmation carefully.
If incorrect information is noticed, customer support should be contacted as soon as possible.
Changes cannot always be guaranteed once an order has entered processing or has been dispatched.
When an order has been dispatched, a shipping confirmation may be provided.
Where tracking is available, the shipping confirmation may include:
Tracking number
Courier information
Shipping date
Tracking instructions
Other relevant delivery details
Customers should retain this information until their order has been successfully received.
Where a tracked shipping service is used, customers may follow the progress of their parcel through the relevant courier’s tracking system.
Tracking information may take some time to become active after a shipping label has been created.
Occasionally, tracking updates may not appear immediately even though a parcel is moving through the delivery network.
If tracking remains unchanged for an unusually long period, customers may contact Reborns Baby Boutique for assistance.
Customers are responsible for providing complete and accurate shipping information during checkout.
Before submitting an order, please verify:
Full recipient name
Street address
Apartment, building, or unit number
City
State, province, or region
Postal or ZIP code
Country
Contact telephone number where required
Reborns Baby Boutique cannot guarantee successful delivery when incomplete or incorrect information has been supplied.
If a shipping address needs to be changed, customer support should be contacted immediately.
An address change may be possible before the order has been processed or dispatched.
However, once a parcel has entered the courier network, Reborns Baby Boutique may not be able to change its destination.
Any additional courier fees caused by a customer-requested address correction or redirection may be the customer’s responsibility where legally permitted.
International delivery may be available to selected countries.
International customers should understand that packages may pass through customs authorities before final delivery.
International delivery times can vary considerably depending on:
Destination country
Customs clearance
Courier service
Import procedures
Local postal networks
Seasonal shipping volumes
Customers should allow additional time for international shipments.
International purchases may be subject to customs duties, import taxes, VAT, brokerage charges, or other government fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges may not be included in the product or shipping price.
Where applicable, the customer may be responsible for paying charges imposed by customs authorities or local governments.
Because import rules differ between countries, customers should review the requirements applicable to their destination before placing an international order.
International packages may occasionally be held by customs authorities for inspection or documentation.
Customers may be contacted by the courier or customs authority and asked to provide additional information or pay applicable government charges.
Prompt cooperation may help prevent unnecessary delays.
Reborns Baby Boutique cannot control how quickly independent customs authorities process individual shipments.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
If a package is refused, abandoned, or returned because of unpaid customs charges or failure to complete required customs procedures, refund eligibility will be reviewed after the parcel has been returned.
Where permitted by law, shipping costs, return charges, customs costs, or other reasonable expenses may be deducted from an eligible refund.
Reborn baby dolls may contain delicate painted details, hair, clothing, accessories, and other collectible components.
For this reason, reasonable care will be taken when products are prepared for shipping.
Depending on the product, protective packaging may include:
Shipping boxes
Protective wrapping
Product packaging
Protective inserts
Tissue or padding
Accessory protection
Customers should unpack dolls carefully and avoid using sharp objects close to the product.
When several products are purchased in one order, they may occasionally be shipped separately.
This may occur because products are stored at different locations, require different packaging, or become ready for shipment at different times.
If an order is divided into multiple shipments, separate tracking information may be provided where available.
A customer should not automatically assume that products are missing if only part of a multi-package order arrives first.
Most shipments are expected to arrive within their estimated delivery period. However, unexpected delays may occasionally occur.
Potential causes include:
Severe weather
Courier disruptions
Customs delays
Transportation problems
Public holidays
High-volume shopping periods
International border processing
Local delivery disruptions
If a parcel is significantly delayed, customers should review the tracking information and contact customer support if further assistance is required.
If tracking information indicates that a package may have been lost during transit, customers should contact Reborns Baby Boutique.
A shipping investigation may need to be opened with the courier.
The customer may be asked to provide order information or cooperate with the carrier’s investigation.
Where a parcel is officially confirmed as lost, an appropriate resolution may be provided according to the circumstances, available shipping protection, and applicable consumer law.
If tracking shows that a package has been delivered but it cannot be located, customers should first:
Confirm that the shipping address is correct
Check around the delivery location
Ask household members
Check with neighbors
Contact building reception or management
Check parcel lockers or mailrooms
Contact the delivery carrier
Occasionally, carriers may mark packages as delivered shortly before the physical delivery is completed.
If the package cannot be found after reasonable checks have been made, Reborns Baby Boutique should be contacted promptly.
Customers should inspect their shipment when it is received.
If a package appears seriously damaged, photographs should be taken before the packaging is discarded.
If the product inside has also been damaged, customer support should be contacted promptly with:
Order number
Photographs of the shipping box
Photographs of the shipping label
Photographs of the damaged product
A short description of the damage
The claim can then be reviewed according to our Return and Refund Policy.
If an incorrect product has been delivered, the item should not be altered or unnecessarily used.
Customer support should be contacted as soon as possible.
Once the issue has been verified, appropriate return or replacement instructions may be provided.
If an order arrives with an expected item or accessory missing, customers should first check all packaging carefully.
Certain accessories may be secured inside smaller boxes, wrapping, clothing, or protective packaging.
If an item remains missing, customer support should be contacted with the order number and details of the missing product or accessory.
Some couriers may require someone to be present when a parcel is delivered.
If delivery cannot be completed, the carrier may:
Attempt delivery again
Leave collection instructions
Send the parcel to a collection point
Hold the parcel temporarily
Return it to the sender after the holding period
Customers are responsible for monitoring tracking information and arranging collection or redelivery when required.
For certain orders, destinations, or higher-value purchases, a signature may be required before delivery can be completed.
Signature requirements may be introduced for security and delivery confirmation.
Customers should ensure that someone is available to receive the shipment where signature delivery applies.
Customers should not refuse a parcel unless there is a legitimate reason for doing so.
A refused package may be returned to Reborns Baby Boutique.
If the refusal resulted from a change of mind, incorrect customer-provided information, unpaid import charges, or failure to accept delivery, associated shipping costs may be deducted from an eligible refund where legally permitted.
Packages that are not collected from a courier depot, postal facility, parcel locker, or collection point may eventually be returned to the sender.
If an unclaimed package is returned, the customer may be responsible for additional shipping costs if redelivery is requested.
Refund eligibility will be determined according to the circumstances and applicable consumer law.
If a parcel cannot be delivered because an incorrect or incomplete address was supplied, the shipment may be returned.
Customers may be asked to pay the reasonable cost of reshipping the order after the correct address has been provided.
Therefore, shipping information should always be checked carefully before checkout is completed.
Shipping networks may become especially busy around major holidays, promotional periods, and seasonal shopping events.
During these periods, processing and delivery may take longer than usual.
Customers purchasing products for birthdays, holidays, or other important dates are encouraged to order in advance.
Certain products may occasionally be offered for pre-order.
A pre-order allows a customer to reserve a product before it becomes ready for normal shipment.
Estimated availability dates may change because of production, supplier, transportation, or other circumstances.
Where a significant delay occurs, customers may be informed and applicable cancellation rights will be respected.
Custom or personalized reborn dolls may require additional preparation time before shipping.
Estimated completion dates are not automatically guaranteed unless expressly stated.
Customers should ensure that all customization details are correct before production begins because changes requested later may affect processing and delivery times.
Delivery to PO boxes depends on the courier and destination.
Certain carriers or larger packages may require a physical street address.
If a PO box cannot be used for a particular shipment, the customer may be contacted and asked to provide an alternative delivery address.
Certain destinations may have delivery restrictions because of local regulations, carrier limitations, political conditions, transportation disruptions, or other circumstances.
Reborns Baby Boutique reserves the right to decline shipping to destinations that cannot reasonably or legally be served.
If an order cannot be fulfilled for this reason after payment has been made, the affected amount will be refunded as appropriate.
Customers should monitor tracking information and make reasonable arrangements to receive their shipments.
Once delivery has been completed in accordance with applicable law and the selected delivery method, responsibility for safely storing the parcel may transfer to the recipient.
Nothing in this policy is intended to reduce consumer protections relating to delivery risk that cannot legally be excluded.
Some shipping services may include carrier liability or shipping protection.
The availability and limits of such protection may depend on the courier, destination, and shipping method.
If an insured shipment is lost or damaged, documentation may be required before a claim can be completed.
No customer should send additional money for an unexpected “insurance” or “release” charge unless that charge was clearly disclosed as legitimate before purchase or is being collected directly by an identifiable courier, customs authority, or other authorized party.
Once a package has been dispatched, changes to products, quantities, delivery methods, or delivery addresses may no longer be possible.
Customers should therefore review their order details carefully before checkout.
Where a courier offers redirection services, any change will be subject to that courier’s rules and availability.
Shipping may occasionally be disrupted by events outside reasonable control.
These may include:
Natural disasters
Severe weather
War or civil disturbance
Government restrictions
Strikes
Transportation shutdowns
Customs interruptions
Public health emergencies
Major technology or communication failures
Reasonable efforts will be made to communicate significant known delays where possible.
Shipping-related returns are also subject to the Reborns Baby Boutique Return and Refund Policy.
Customers wishing to return an eligible product should obtain the appropriate return instructions before sending the package back.
Original shipping costs and return shipping responsibility may vary depending on the reason for the return and applicable consumer law.
To support a smooth delivery experience, customers should:
Provide accurate shipping information
Use a reliable email address
Provide a working telephone number where required
Monitor tracking information
Respond to courier or customs requests
Arrange collection when necessary
Notify customer support promptly when a delivery problem occurs
Providing accurate information can significantly reduce avoidable shipping delays.
This Shipping and Delivery Policy may be updated periodically to reflect changes in shipping services, courier arrangements, international requirements, website operations, or applicable laws.
The updated version will be published on this page with a revised date.
For questions about order processing, shipping, tracking, customs, delayed packages, damaged shipments, or delivery problems, please contact:
Reborns Baby Boutique
Website: rebornsbabyboutique.com
Email: [Insert Customer Support Email]
Telephone: [Insert Customer Service Number]
When contacting us about an existing order, please provide your order number and, where available, your tracking number so that the shipment can be identified efficiently.
From order preparation to final delivery, reasonable care is taken to help each Reborns Baby Boutique purchase reach its destination safely.
By providing accurate delivery information, monitoring tracking updates, reviewing international import requirements, and contacting customer support promptly when an issue occurs, customers can help ensure a smoother and more dependable shopping experience with rebornsbabyboutique.com.
